Meet AcroBot: Your 24/7 Digital Assistant for Phare, The Cambodian Circus
Planning a trip to Siem Reap or managing a busy tour desk? We know that when you have questions about showtimes or ticket availability, you need answers immediately. To ensure our guests and travel partners receive world-class service without the wait, we are thrilled to introduce AcroBot—your new AI-powered guest assistant.
Available 24/7 on Telegram, Messenger, Line, webchat and soon WhatsApp and other popular chat platforms. AcroBot is the fastest way to get the information you need to make your Phare experience spectacular.
Click on your favorite chat app below to chat with AcroBot and our team:
Why AcroBot is the Perfect Tool for Travelers & Partners
AcroBot is more than just a chatbot; it’s a specialized expert on all things Phare. Whether you are a guest trying to find our big top or a travel agent checking availability for a group, here is how AcroBot makes your life easier:
Zero Wait Time, 24/7
Skip the hold time and the email queue. AcroBot provides immediate answers to the most common inquiries. Whether it’s midnight or 5:00 PM, help is always just a message away.
Live Show Calendar & Storylines
Not sure what’s playing? Just ask! AcroBot can tell you which production is on stage tonight, tomorrow, or any date up to three months in advance. It can even give you a quick summary of the show’s storyline so you can choose the performance that fits you best.
Real-Time Ticket Availability
AcroBot connects directly to our booking system. It can check live ticket availability in seconds. Once you’ve found your seats, it will provide a direct link to book or hand you over to a human agent to finalize the details.
Logistics & Venue Info at a Glance
Get instant details on:
- Showtimes: Daily schedules and special matinees.
- Hours of Operation: Ticket office and venue opening times.
- On-Site Dining: Information on the Phare Café and pre-show snacks.
- Boutique Shopping: Details on the Phare Boutique’s handcrafted Khmer products.
- Directions: Map links to our venue just off Comaille Road.
Multi-Lingual Support (Text & Voice)
Communication is effortless. AcroBot responds to both voice and text messages in the language you use. From English and Khmer to French or Mandarin, AcroBot adapts to you instantly.
Need a Human Touch? Seamless Agent Handoff
While AcroBot is an expert, we know some requests require a personal touch. If you have a complex booking, a media inquiry, or just prefer to speak with a person, simply type or say “Agent.”
Our professional team is available to step into the chat from 9:00 AM to 9:00 PM ICT daily. If you message us outside of these hours, AcroBot will flag your request, and our staff will reply as soon as they are back online the next morning.
Think of me as your Digital Ringmaster. I’ll direct you to the best seats, explain our social mission, and if things get too complex, I’ll perform a graceful hand-off to my favorite humans in the front office.
Powered by Innovation: Supporting our Social Mission Through Technology
To achieve our mission of empowering Phare Ponleu Selpak graduates and funding our non-profit school, we must stay as agile as our acrobats. That means evolving with the world’s travel trends and adopting the technologies our guests use every day. We didn’t reach this milestone alone; our digital journey is guided by the industry-leading insights of Arival, whose trend reporting keeps us one step ahead.
We also want to celebrate Rezgo, our trusted online direct booking partner since 2014, for providing the foundation of our online sales. Finally, a huge round of applause goes to the technical masters helping us train AcroBot to be the best in the business: Respond.io, Olive & Lake, and InnoLabs. Together, these partners are helping us bridge the gap between ancient Khmer storytelling and future-proof guest service.
About the Author - Craig Dodge
Craig Dodge is the Director Emeritus of Sales and Marketing (retired) for Phare Performing Social Enterprise, parent company of Phare, The Cambodian Circus and Phare Creative Studio. Craig gets great satisfaction by applying his travel industry experience to Phare's missions of sustaining jobs in the arts and funding artistic and academic education at Phare Ponleu Selpak non-profit school. He is also driven to promote the unique experiences awaiting visitors to Cambodia. Since he's retired, you can most often find Craig cycling or hiking in Angkor park. Craig continues to serve as a Citizen Liaison Volunteer for the US Embassy Phnom Penh.
